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ChiLiving > Satisfaction Guarantee

Our Satisfaction Guarantee

ChiRunning & ChiWalking products include a satisfaction guarantee

If you are unsatisfied with any product purchased (except those listed below) at, or you can return it within 30 days. We will reimburse you for the full price of the product you ordered, provided the item(s) purchased are returned in the quality in which they were sold. All items must be returned in a new, unused and ready-to- sell condition (including all original packaging, products, and paperwork) to receive a refund.

Product Exemptions: We do not refund downloadable titles such as downloadable DVDs. We do not issue refunds on any services (workshops, retreats, etc) once they have been provided.

*If the packaging is damaged, we are unable to provide a refund. 

Terms of Service for ChiRunning® School

Enroll today and lock in your price for two years. Your credit card will be billed immediately after you enroll (unless you replied to a free trial offer, in which case it will be billed upon the completion of the free-trial) and monthly or yearly thereafter, depending on which subscription option you chose.


Returns must be approved with return authorization, obtained by calling or emailing If the products you return are in a condition other than “new” we will issue a refund in the amount we feel is appropriate based on the condition of the materials. If you have questions about this policy, please contact customerservice@ for clarification.

When making a return, make sure to include the order invoice (or a copy of the invoice) that came with your order. In the event that a refund is being issued, it will be credited to the same payment method that you initially used to pay for the item.

Returned items may be sent to:

ChiLiving Returns
2250 Route 16
West Ossipee, NH 03890

Refunds may take 1-2 weeks from the receipt of the return to post to your account.

We are happy to exchange items for you.

If we made a mistake in what was shipped to you or if the item is defective then we will exchange the item(s) or refund you for the full cost of the incorrect/defective product (including shipping and sales tax).

Contact or call (828) 252-9828 with any questions.

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